Terms of service

Welcome to Nila! By using our website and purchasing our products, you agree to comply with the following terms and conditions. Please read them carefully.

1. General Information

Nila provides handmade, natural skincare and haircare products. All products are created with care, but results may vary depending on individual skin and hair types. By purchasing from us, you acknowledge that you are responsible for understanding how to use our products according to your specific needs.

2. Product Use & Safety

  • Our products are made using natural ingredients. However, if you have any allergies or sensitivities, we recommend performing a patch test before full use.
  • Nila is not responsible for any allergic reactions, skin, or hair issues that may occur from the use of our products. Always read product labels and instructions carefully.
  • If irritation or adverse reactions occur, discontinue use and consult a healthcare provider.

3. Orders & Payments

  • Orders can be placed through our website. All payments must be made in full at the time of purchase.
  • We accept payments through payment methods such as debit cards, credit cards, PayPal, etc.
  • Once an order is confirmed, you will receive an email confirmation with details of your purchase.

4. Shipping & Delivery

  • We ship across the UK and can arrange international deliveries upon request. Please note, international customers are responsible for all additional fees, including shipping costs, customs duties and taxes. Shipping fees and delivery times vary based on location and order size.
  • Orders are usually processed and shipped within 3-5 business days.
  • Nila is not responsible for delays caused by postal services or customs.

5. Returns & Refunds

  • Due to the handmade and personal nature of our products, we do not accept returns unless the product is defective or damaged upon arrival.
  • If you receive a damaged or faulty product, please contact us within 14 days of receiving your order. We will work with you to resolve the issue, whether through a replacement or refund.

6. Privacy Policy

  • Your privacy is important to us. Any personal information you provide, such as your name, address, and payment details, will only be used for processing your orders.
  • We do not sell, share, or disclose your personal information to third parties unless required by law.

7. Changes to Terms

  • Nila reserves the right to update or change these Terms of Service at any time. Any changes will be posted on this page, and your continued use of the site implies acceptance of the updated terms.

8. Contact Us

If you have any questions or concerns about our Terms of Service, products, or any other inquiries, please email us at contact@nila.care